Managing Director
Chris is the Managing Director and Co-Founder of The Loyalty Group. Chris has had over 19 years working in or with Small Business. He has completed a Bachelor of Commerce majoring in Marketing. He specialises in creating cost effective marketing initiatives for retailers and building and designing customer loyalty programs. Chris focuses on leading the sales and customer service teams to continually add value to The Loyalty Group’s products and services. Chris enjoys the challenge of building the business and working with those around him including The Loyalty Group team, clients and business associates.
Operations Manager
Michelle started with The Loyalty Group in February 2009 as Operation Manager. Michelle has over 4 years experience in client services, people management, customer service and operations. Michelle enjoys working the fast paced, dynamic environment and also enjoys learning about the business and developing client relationships.
Operations Assistant
Kylie was first employed with The Loyalty Group in 1998 helping out with data entry. As The Loyalty Group quickly grew, Kylie moved to Operations Assistant. Kylie has had many achievements during her time with The Loyalty Group and continues to successfully support our team. Kylie sees herself as part of the furniture now.
Accounts Manager
Helen is the Accounts Manager for The Loyalty Group and is responsible for all our accounting functions. She joined us in August 2008, bringing with her considerable experience in business management, accounting and personal assistant roles across both the public and private sectors. Helen has augmented her work experience with a Certificate IV in Business - Bookkeeping and a number of short courses on account-specific topics. Helen loves a challenge.
Administration Manager
Amy started with The Loyalty Group in 2003 as the receptionist and has been challenged by many different roles within the company ever since. Upon completing of her certificate in Business Administration, Amy is now the Administration Manager and is responsible for helping our clients maintain an up to date database and execute their monthly Redemption and Birthday letters. Amy enjoys working within the close team and still enjoys working here 6 years on. "Now that’s Loyalty".
Marketing Consultant
Belinda joined The Loyalty Group in 2008 as a Marketing Consultant for Vic/NSW/WA/SA/ACT and TAS. She is responsible for helping clients with marketing and overall best use of their program. Belinda has completed a certificate in Management and Tourism and has had over 2 Years experience in Marketing. Belinda has had many successes during her time here including designing Marketing Campaigns & Membership Drives. Belinda enjoys the variety of work she completes and also enjoys working with the close team.
Marketing Consultant
Melissa joined The Loyalty Group in 2008 as Marketing Consultant for QLD after travelling around The UK and Europe. Melissa has a Diploma in Event Management and has had over 2 years work experience in office administration and customer service. Melissa enjoys working with the team and the challenges that her role entails.
Receptionist and Help Desk Support
Krissie is the newest and youngest member of our team, joining us in June 2010 as our Receptionist & Help Desk Support. Krissie has over 3 years experience in customer service, retail and administration roles. Krissie enjoys a busy work environment, being organised and working within a small and friendly team.
Business Development Manager - VIC
Phil is our Business Development Manager for Victoria and our newest member of our team. Phil has obtained both Engineering and Management qualifications over the years and has owned a number of his own small businesses in New Zealand prior to making the recent move to Australia. Phil is a strong advocate of win-win business relationships and enjoys initiating success for clients.
Business Development Manager - QLD
Steve is our Business Development Manager in Central Queensland. Steve has been with The Loyalty Group since 2004, and living in Mackay, has travelled far and wide in the role. Steve has over 30 years experience in helping businesses promote themselves with the aim of increasing their turnover. When Steve is not travelling & meeting businesses, he enjoys a pleasant round of Golf.
Customer Service Manager - NSW
Lee is the Customer Service Manager for NSW. Lee has over 20 years experience in customer service and managing businesses. Lee enjoys travelling around NSW helping businesses achieve their potential with their Loyalty program.
Business Development Manager - QLD
Danny is our Business Development Manager for South East Queensland and Northern Rivers. Danny has more than 20 years experience of building relationships with businesses, through sales and customer service. As as a previous small business owner, he values customer loyalty and sees the Lucky Buys program as an ideal solution for small business to reward and retain customers.